SMS Privacy Policy

5 Star Roofing & Restoration ("5 Star Roofing," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when communicating with us through SMS (text messaging).

This SMS Privacy Policy explains how we collect, use, store, protect, and manage personal information associated with our SMS messaging program.

By voluntarily opting in to receive text messages from 5 Star Roofing & Restoration, you acknowledge the practices described in this policy.

1. Information We Collect
When you contact us or voluntarily opt in to receive SMS communications, we may collect the following information:
- Full name
- Mobile phone number
- Email address, if provided
- Property address or roofing service location
- Roofing service inquiries and appointment information
- SMS consent preferences and opt-in records
- Text message communications and responses
- Message delivery, subscription, and opt-out records

This information may be collected through our website contact forms, roofing inspection requests, appointment scheduling processes, customer communications, and other authorized consent methods.

2. How We Use Your Information
We use the information collected to communicate with customers, respond to roofing service inquiries, coordinate appointments, and provide updates related to our services.

Depending on the type of SMS communications you have consented to receive, messages may include:
‍Service-Related Communications
- Roof inspection scheduling and appointment confirmations
- Appointment reminders and scheduling changes
- Roofing estimates and service-related updates
- Roof repair, roof replacement, and project status notifications
- Customer service responses and follow-up communications

‍Marketing and Promotional Communications
- Special roofing promotions and discounts
- Seasonal roofing offers
- Announcements about available roofing services
- Promotional campaigns and special offers from 5 Star Roofing & Restoration
‍
Promotional SMS messages are sent only to individuals who have provided the appropriate marketing consent.

We do not automatically enroll individuals in promotional SMS messaging simply because they provide a phone number, request an estimate, or contact our company.

3. SMS Consent and Opt-In
Participation in our SMS messaging program is voluntary.

You may opt in to receive SMS communications through our website forms or another authorized consent method that clearly explains the types of messages you are agreeing to receive.

By opting in, you authorize 5 Star Roofing & Restoration to send text messages to the mobile phone number you provide, consistent with your selected messaging preferences.

Consent to receive promotional or marketing text messages is not a condition of purchasing goods or services from 5 Star Roofing & Restoration.

You may withdraw your consent at any time by following the opt-out instructions provided in this policy.

4. Message Frequency and Charges
Message frequency varies depending on your interactions with our company, scheduled appointments, active roofing projects, and the communications you have agreed to receive.

You may receive multiple messages related to ongoing appointments, roofing inspections, or active roofing projects.

Promotional messages may be sent periodically to individuals who have consented to receive marketing communications.

‍Message and data rates may apply.

‍Standard messaging and data charges may be assessed by your wireless service provider according to your mobile service plan.

5. Information Sharing and Third-Party Disclosure
5 Star Roofing & Restoration respects the confidentiality of your personal information.

‍We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.

‍We may disclose limited personal information to authorized service providers who assist with legitimate business operations, including:
- SMS delivery and messaging administration
- Customer relationship management systems
- Roofing appointment scheduling and coordination
- Customer service and technical support
- Message delivery monitoring and operational reporting

These providers may process personal information only as necessary to perform services on our behalf, subject to applicable confidentiality and data protection obligations.

‍SMS opt-in data and consent will not be shared with third parties or affiliates for their marketing purposes.

‍We may also disclose information when required by applicable law, legal process, or a valid governmental request.

6. Data Security
We take reasonable administrative, technical, and organizational measures intended to protect personal information collected through our SMS messaging program.

These measures are designed to reduce the risk of unauthorized access, disclosure, alteration, loss, or misuse.

Access to SMS-related personal information is limited to authorized personnel and service providers who require the information to perform legitimate business functions.

Although we take reasonable precautions, no electronic storage system or communication method can be guaranteed to be completely secure.

7. SMS Opt-Out and Unsubscribe
You may unsubscribe from our SMS messaging program at any time.

To stop receiving SMS messages, reply STOP to any text message from 5 Star Roofing & Restoration.

After receiving your opt-out request, we will send a final confirmation message acknowledging your unsubscribe request.

Once your request has been processed, you will no longer receive messages from the SMS program you unsubscribed from unless you voluntarily provide new consent.

You may also contact us at (336) 780-7800 to request removal from our SMS messaging program.

8. Help and Customer Support
If you need assistance with our SMS communications, reply HELP to any text message from 5 Star Roofing & Restoration.

You may also contact our customer service team directly:
‍5 Star Roofing & Restoration
‍Phone: (336) 780-7800
Email: customerservice@5starroofingnc.com
‍Address: 115 Pomona Drive, Greensboro, NC 274079.

Access, Correction, and Deletion of Information
You may contact us to request access to, correction of, or deletion of personal information associated with our SMS communications.

We will review and process requests in accordance with applicable laws and legitimate business recordkeeping requirements.

Certain information, including SMS consent records, opt-out records, and relevant communication histories, may be retained when necessary to document compliance with legal or regulatory obligations, resolve disputes, or protect our legitimate business interests.

10. Data Retention
We retain SMS-related personal information only for as long as reasonably necessary to:
- Provide requested roofing services
- Coordinate appointments and customer communications
- Manage SMS subscriptions and preferences
- Maintain consent and opt-out records
- Comply with applicable legal and regulatory requirements
- Address customer inquiries or disputes

When personal information is no longer reasonably necessary for these purposes, we take appropriate steps to delete, anonymize, or securely dispose of it.

11. Third-Party Messaging Services
Our SMS communications may be facilitated by authorized third-party messaging platforms, telecommunications providers, and customer relationship management systems.

These providers may process limited personal information necessary to transmit messages, manage delivery, maintain communication records, and support our messaging operations.

Such providers are not authorized by 5 Star Roofing & Restoration to use SMS consent information for their own independent marketing or promotional purposes.

12. Children's Privacy
Our SMS messaging program is intended for individuals who are at least 18 years old or who have permission from a parent or legal guardian.

We do not knowingly collect SMS consent information from children under the age of 13.If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information, subject to applicable legal requirements.

13. Changes to This SMS Privacy Policy
5 Star Roofing & Restoration may update this SMS Privacy Policy periodically to reflect changes in our services, messaging practices, business operations, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.Where required by applicable law, we will provide additional notice regarding material changes to our privacy practices.

14. Contact InformationIf you have questions about this SMS Privacy Policy, our information handling practices, or your SMS messaging preferences, please contact:
‍5 Star Roofing & Restoration
‍115 Pomona DriveGreensboro, NC 27407
Phone: (336) 780-7800
Email: customerservice@5starroofingnc.com
‍Website: https://www.5starroofingusa.com
‍Related Policies:
‍SMS Terms of Service
‍General Privacy Policy‍