SMS Terms of Service

These SMS Terms of Service govern the text messaging program operated by 5 Star Roofing & Restoration ("5 Star Roofing," "we," "us," or "our").

By voluntarily opting in to receive SMS messages from 5 Star Roofing & Restoration, you agree to these SMS Terms of Service.

1. SMS Program Description
5 Star Roofing & Restoration provides SMS communications to customers and individuals who have consented to receive text messages from our company.

Depending on your selected messaging preferences, these communications may include:
- Roof inspection scheduling and appointment confirmations
- Appointment reminders and scheduling changes
- Roofing estimates and service-related updates
- Roof repair, roof replacement, and project status notifications
- Customer service responses and follow-up communications
- Promotional offers, seasonal discounts, and announcements about our roofing services

Marketing and promotional messages are sent only to individuals who have provided the appropriate consent.

2. Consent to Receive SMS Messages
By voluntarily opting in through our website forms or another authorized consent method, you agree to receive text messages from 5 Star Roofing & Restoration at the mobile phone number you provide.

Your consent applies to the specific categories of messages you have agreed to receive.
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Consent to receive promotional or marketing text messages is not a condition of purchasing goods or services from 5 Star Roofing & Restoration.

Simply providing your phone number, requesting a roofing estimate, or contacting our company does not automatically enroll you in promotional SMS messaging.

You may withdraw your SMS consent at any time by following the opt-out instructions below.

3. Message Frequency
Message frequency varies depending on your interactions with our company, scheduled appointments, active roofing projects, and the communications you have consented to receive.

You may receive multiple service-related messages during an active roofing project or appointment scheduling process.

Promotional messages may be sent periodically to individuals who have consented to receive marketing communications.

4. Message and Data Rates
Message and data rates may apply to SMS messages sent by 5 Star Roofing & Restoration.

Standard messaging and data charges may be assessed by your wireless service provider according to your mobile service plan.

Please contact your wireless carrier for details about applicable charges.

5. Opt-Out Instructions
You may unsubscribe from our SMS messaging program at any time.

To stop receiving text messages, reply STOP to any SMS message from 5 Star Roofing & Restoration.

After receiving your opt-out request, we will send a final confirmation message acknowledging your unsubscribe request.

Once your request has been processed, you will no longer receive messages from the SMS program you unsubscribed from unless you voluntarily provide new consent.

You may also contact us at (336) 780-7800 to request removal from our SMS messaging program.

6. Help and Customer Support
If you need assistance with our SMS communications, reply HELP to any text message from 5 Star Roofing & Restoration.

You may also contact our customer service team directly:
5 Star Roofing & Restoration
Phone: (336) 780-7800
Email: customerservice@5starroofingnc.com
‍Address: 115 Pomona Drive, Greensboro, NC 27407

7. Carrier Liability Disclaimer
Carriers are not liable for delayed or undelivered messages.
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SMS delivery depends on mobile carrier availability, network conditions, device compatibility, and other factors beyond our control.

5 Star Roofing & Restoration cannot guarantee uninterrupted or error-free delivery of SMS messages.

We are not responsible for message delivery failures caused by circumstances outside our reasonable control.
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8. Privacy and Information Sharing
5 Star Roofing & Restoration respects your privacy and takes reasonable measures to protect your personal information.

We do not sell, rent, or share your mobile phone number, SMS opt-in information, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.

We may use authorized third-party service providers to facilitate SMS delivery, customer communications, and program administration. These providers may process information only as necessary to perform services on our behalf, subject to applicable privacy and data protection obligations.

For additional information about how we collect, use, and protect SMS-related information, please review our SMS Privacy Policy.

9. EligibilityYou must be at least 18 years old or have permission from a parent or legal guardian to participate in our SMS messaging program.

By opting in, you represent that you are authorized to use the mobile phone number provided and to consent to receive messages at that number.

10. Changes to SMS Terms of Service5 Star Roofing & Restoration reserves the right to modify or update these SMS Terms of Service as necessary to reflect changes in our messaging practices, business operations, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

Where required by applicable law, we will provide additional notice or obtain updated consent before making material changes to our SMS messaging practices.

11. Contact InformationIf you have questions about these SMS Terms of Service, your messaging preferences, or our SMS program, please contact:
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5 Star Roofing & Restoration
115 Pomona Drive
Greensboro, NC 27407
Phone: (336) 780-7800
Email: customerservice@5starroofingnc.com
‍Website: https://www.5starroofingusa.com
‍Related Policies:
‍SMS Privacy Policy
‍General Privacy Policy‍